Pegasus Parent Program FAQs


While the main UCF Family & Guest Orientation is only offered in-person and on-campus (dates can be selected via the student's Orientation account), the Pegasus Parent program will offer the following additional resources in a virtual format. These options are only accessible as part of an official reservation for the Family & Guest Orientation program, included in your fee payment.

  • Access to an informative web-portal called Pegasus Parent Portal, with campus resource content geared towards family members
  • Regularly scheduled webinars and Q&A sessions with UCF staff, faculty, Orientation Leaders, and other families offered throughout the summer (links included in the Pegasus Parent Portal) - coming soon!
  • Recordings of all webinars in the Pegasus Parent Portal, in case you miss a live session

You can re-watch past webinars and Q&A sessions anytime through your Pegasus Parent Portal. Steps on how to login coming soon!

The health and safety of our Knights is our highest priority at UCF.

As UCF returns to a traditional in-person environment for students, faculty and staff, the university will continue many health and safety protocols to help prevent the spread of COVID-19. UCF is continuing to closely monitor COVID-19, and we encourage you to follow the latest CDC guidance to protect yourself, your student, and our campus community. As we have demonstrated at UCF since the pandemic began, each one of us can help reduce the spread of the virus by practicing the small precautions that have helped keep positive cases at UCF low. We encourage you to review UCF's website with COVID-19 updates.

Additionally, there are some helpful responses to frequently asked questions regarding the return to campus.

Yes. The Student Health Center offers staffed physicians, registered nurses, pharmacists, and a full complement of other medical support personnel. All students who pay the health fee are entitled to the benefits provided through Student Health Services. A brochure outlining all of the services is available in the Student Health Center. For additional information see the Student Health Services website.

The University of Central Florida Police Department is a full-service law enforcement agency with arrest authority and is dedicated to "Public Safety and Security for the entire University." UCF currently employs over 70 police officers, stationed on campus 24 hours a day in patrol cars, mountain bikes, motorcycles and on foot. UCF also provides a Student Escort Patrol Service (SEPS) for escorting students anywhere on campus during evening hours. Safety statistics are available via the Campus Police Department.

The UCF Campus Map provides a plethora of options and directions for getting to the UCF Main Campus. Please visit their Directions page for more information.

Once students enter college, their educational records are protected under a federal law called the Family Educational Rights and Privacy Act (FERPA; 20 U.S.C. 1232g; 34 CFR Part 99). The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. FERPA gives parents certain rights with respect to their children's education records. These rights transfer to the student when he or she reaches the age of 18 or attends a school beyond the high school level, like UCF. This means that only the student can access these records, including grades. Learn more about all things FERPA on the Registrar Office’s website.

Tuition and other fees are compiled onto one fee invoice, which students can access through myUCF. The assessment of what each student’s tuition and fees are generally begins one month prior to the term’s payment deadline. By registering for a class, a student becomes financially liable for tuition and fees if the class is not dropped prior to the drop deadline on the academic calendar. Charges can be paid online through the fee invoice page, by mail, in person, or through financial aid deferment. Please visit the Student Account Services website for more information about fee payment.

There are various financial aid options for students, both through UCF and external sources. For comprehensive information on financial aid options available to students, please visit the UCF Financial Aid website. Financial Aid also has specific information just for parents and families of UCF students; head here to check it out!

The UCF Card is your student's ID card. To obtain their card, students will need to visit the UCF Card Office. It can be used like a debit card for purchases on campus and at several UCF area restaurants. It can also be used to get into student activities such as UCF Athletics events, concerts, and various other activities.

We strongly encourage all Knights to purchase a meal plan for various reasons, but it is important to decide what best works for your student. There are a number of considerations. Does your student like to cook? How often will your student be on campus? For more information regarding meal plans and pricing, click here.

UCF offers both on-campus shuttles and shuttles to off-campus locations, including 18 different apartment complexes as well as the Rosen and Lake Nona campuses. Shuttle routes, pick up times, and hours of operation can be found on the Parking Services website.

We have several computer labs on campus containing more than 600 computers. The computer labs contain both PC and Mac computers and some UNIX machines. To view a list of labs, please visit the Computers & Technology page on the UCF Libraries website.

As it becomes available, information about Family Weekend 2022 can be found on the First Year Experience website here. Family Weekend 2022 will be Friday, September 30 through Sunday, October 2, 2022 with the UCF Football home game against Southern Methodist University (SMU) being on Saturday, October 1.

Yes! While the Family & Guest Orientation program is designed for adult support systems of students, we know sometimes it is hard to find childcare and siblings might need to join. Anyone 10 ages and above will need to pay the session fee, but anyone under the age of 10 is free to join. If you choose to bring a sibling/child who is 10 years or older, please make sure to add them to your student’s official Orientation reservation.

We encourage people who will be support systems for students as they start at UCF to come to Orientation. This can be parents, grandparents, aunts, uncles, neighbors down the street, etc. – we know every family looks different, so whoever makes sense for your student is welcome!